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Returns & Refund Policy

Aladdin Printing & Copying
Effective Date: June 26, 2026
 

At Aladdin Printing & Copying, customer satisfaction is important to us. Because most of our products are custom-made specifically for each customer, our return and refund policy differs from that of traditional retail products.
 

Custom Printed Products

Due to the personalized nature of custom printing, all custom printed products are considered final sale and are not eligible for return or refund unless the product contains a manufacturing defect or production error caused by Aladdin Printing.

Examples of custom products include, but are not limited to:

  • Business Cards

  • Brochures

  • Flyers

  • Booklets

  • Postcards

  • Invitations

  • Banners

  • Signs

  • Stickers

  • Labels

  • Letterhead

  • Envelopes

  • Promotional Products

  • Blueprints

  • Custom Packaging

  • Graphic Design Services
     

Eligible Reprints or Refunds

If we determine that an order contains a production error that is the responsibility of Aladdin Printing, we may, at our sole discretion:

  • Reprint the order at no additional cost.

  • Repair or replace the affected product.

  • Issue a partial refund.

  • Issue a full refund if a reprint is not practical.

Refunds are not guaranteed and are evaluated on a case-by-case basis.
 

Claims

If you believe your order contains a defect, shortage, or production error, you must notify us within 10 calendar days of receiving your order.

When submitting a claim, please provide:

  • Your order number (if applicable)

  • Your name and contact information

  • A description of the issue

  • Clear photographs showing the problem

  • The quantity affected

We may request that the products be returned for inspection before issuing a replacement or refund.
 

Situations Not Eligible for Refund

Refunds or reprints will generally not be provided for:

  • Customer spelling or grammar errors

  • Errors contained in artwork supplied by the customer

  • Errors that were present on an approved proof

  • Customer-approved layout, sizing, or color choices

  • Low-resolution images supplied by the customer

  • Minor color variations within normal commercial printing tolerances

  • Slight trimming or finishing variations within industry standards

  • Customer-requested changes after production has begun

  • Orders delayed due to customer approval delays

  • Shipping delays caused by third-party carriers

  • Damage occurring after delivery due to improper handling or storage
     

Color Variation

Printed colors may vary from:

  • Computer monitors

  • Mobile devices

  • Previous print runs

  • Digital proofs

  • Samples

These differences are normal in commercial printing and are not considered defects.

Exact color matching cannot be guaranteed unless specifically contracted for specialty color matching services.
 

Order Cancellations

Orders may be canceled before production begins.

If production has already started, cancellation fees may apply to cover:

  • Graphic design work

  • Prepress setup

  • Materials ordered

  • Labor completed

  • Partially completed products

Completed custom orders cannot be canceled.
 

Shipping Issues

If your shipment arrives visibly damaged, please:

  1. Note the damage with the delivery carrier whenever possible.

  2. Take photographs of the packaging and contents.

  3. Contact Aladdin Printing as soon as possible.

If a package is lost in transit, we will work with the shipping carrier to investigate the issue. Replacement or refund decisions will be made after the carrier's investigation is complete.
 

Non-Custom Merchandise

If Aladdin Printing offers non-custom retail merchandise, those items may be eligible for return within 30 days of delivery, provided they are:

  • Unused

  • In original condition

  • In original packaging

Shipping costs for non-defective returns are the responsibility of the customer unless otherwise required by law.
 

Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.
 

Contact Us

If you have questions about your order or need to request a reprint or refund, please contact us:

Aladdin Printing & Copying
735 Broad Street, Suite 101
Chattanooga, TN 37402

Phone: (423) 266-5555

Email: info@aladdinprintingonline.com
 

We stand behind the quality of our work and are committed to resolving legitimate production issues fairly and promptly. If something isn't right, please let us know, and we'll work with you to find an appropriate solution.

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